Privacy Policy

1. Introduction

1.1. Commitment to Privacy

At IVIV India, we are deeply committed to safeguarding your privacy and ensuring that your personal data is protected in accordance with the Digital Personal Data Protection Act, 2023. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or make a purchase.

1.2. Acceptance of Policy

By using our services, you explicitly agree to the terms outlined in this Privacy Policy.

2. Information We Collect

2.1. Personal Data

  • Name: We collect your name to personalize your shopping experience and address you appropriately.
  • Email Address: We collect your email address for order confirmations, updates, and promotional communications (with your explicit consent).
  • Phone Number: We collect your phone number to contact you regarding your orders or inquiries.
  • Shipping and Billing Address: We collect your shipping and billing address to process and deliver your orders accurately.
  • Payment Information: While we process payments securely via third-party gateways like Razorpay, we do not store your credit/debit card details.

2.2. Non-Personal Data

  • Browser Type and Version: We collect information about your browser type and version to optimize website compatibility.
  • Operating System: We collect information about your operating system for system administration and troubleshooting.
  • IP Address: We collect your IP address to monitor and prevent fraudulent activities.
  • Browsing Behavior: We collect data on your browsing behavior, including pages visited and time spent on the site, to improve our services.

2.3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and provide personalized content. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

  • Order Processing: We use your information to fulfill and manage your purchases, including shipping and returns.
  • Customer Support: We use your information to respond to your inquiries, requests, and complaints.
  • Marketing Communications: We use your information to send you promotional materials, special offers, and newsletters, provided you have given your explicit consent.
  • Personalization: We use your information to tailor our website content and product recommendations to your interests.
  • Legal Compliance: We use your information to comply with legal obligations, such as tax regulations and fraud prevention.

4. Sharing Your Information

  • Third-Party Service Providers: We share your information with trusted partners who assist in operating our website, conducting business, or servicing you, such as payment processors (Razorpay) and shipping companies (Delhivery).
  • Legal Authorities: We may disclose your information to law enforcement or other governmental agencies when required by law or to protect our rights, property, or safety.

5. Data Security

  • Encryption: We use Secure Socket Layer (SSL) technology to encrypt data during transmission.
  • Access Controls: We restrict access to personal data to authorized personnel only.
  • Regular Audits: We conduct periodic reviews of our data collection, storage, and processing practices.

6. Your Rights

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of any inaccurate or incomplete data.
  • Deletion: Request the deletion of your personal data, subject to legal obligations.
  • Objection: Object to the processing of your data for direct marketing purposes.
  • Data Portability: Request transfer of your data to another service provider.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

8. Data Transfer

We do not currently transfer data outside of India. If this policy changes, we will update this policy and ensure that any cross-border data transfers comply with the Digital Personal Data Protection Act, 2023.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. If we become aware that we have inadvertently gathered data from a minor, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

  • Email: fourfour.india@gmail.com
  • Phone: +91 9821088187
  • Origin: New Delhi, India